Resolve Tickets. Delight Your Customers
Our Helpdesk Quickstart Pack helps your team track, assign, and resolve support tickets using Odoo’s built-in tools. With a two-week delivery and all essentials included, this package gets your helpdesk live—faster than you think.
What You Get with This Package
- Configuration of Odoo’s Helpdesk module (Enterprise Edition)
- Optional Live Chat button on your website
- SLA policy setup (if needed)
- Custom ticket stages (e.g. New, In Progress, Solved)
- Agent assignments and priority levels
- Canned responses and message templates
Why Use Odoo for Customer Support?
What is Odoo?
Odoo is a powerful open-source ERP system used by over 7 million businesses globally. It includes integrated apps to manage inventory, sales, accounting, and more—all in one place.
Odoo’s Helpdesk app (Enterprise only) offers a professional, easy-to-use ticketing system fully integrated with your CRM, Sales, and Website.
With Odoo Helpdesk, you can:
Automatically create tickets from incoming emails
Assign issues to support agents
Track time to resolution
Standardize replies with templates
Provide real-time help via Live Chat (optional)
Helpdesk Tools to Serve Your Clients Better
Manage tickets, assign tasks, and track customer issues efficiently.
Standard Features & Reports Included:
Ticket Management: Create and track support tickets manually or via email.
Team Assignment: Assign tickets to specific users or teams for resolution.
Ticket Stage Pipeline: Visual kanban view to follow tickets through resolution stages (e.g., New, In Progress, Solved).
Response Time Tracking: Monitor how long it takes to respond and resolve each issue.
Support Channel Tracking: Register how tickets were submitted (email, form, etc.) for analysis.
Note: SLA policies, customer portals, and automated satisfaction ratings are only available in Odoo Enterprise.
Who Is This For?
This pack is ideal for:
- Software or SaaS companies managing tech support
- IT service providers or hardware vendors
- Maintenance contractors and repair services
- Retailers offering post-sale customer assistance
- Internal helpdesks (e.g. IT, HR support for staff)
If your business receives inquiries by email or needs to log and resolve issues—this pack is for you.
Ready to Start?
Let’s simplify your stock management, sales and purchasing
Still Have Questions?
Frequently asked questions
We keep things clear and simple, with real people ready to help you every step of the way.
Transparent Pricing: Know exactly what you’re paying for.
Fast Delivery: Most packs go live in just 2 weeks.
Personal Onboarding: We guide your team, not just set it up.
If your selected pack uses Odoo Enterprise, you’ll need to purchase at least one user license and provide your subscription code before starting.
Regardless of the edition, you’ll also need to assign a project lead on your team; someone who understands the affected departments and can coordinate internally.
During our kickoff session, we’ll outline any specific requirements based on the modules included in your pack.
Each pack includes a suggested delivery time, typically around two weeks. However, this is an estimated timeframe and not a contractual commitment. Successful and timely implementation depends on active participation from your team, especially in providing information, feedback, and validation.
That said, our process is designed to be efficient, and we make every effort to meet the timeline indicated in each pack.
Yes, if you already have a clean Community Edition instance, we can use it.
However, all Quick-Start Packs include one year of hosting provided by Solutto Consulting, so you don’t need to worry about technical setup; we’ll handle it for you if you prefer.
No problem. In addition to our Quick-Start Packs, we also offer scalable implementation services tailored to your business needs.
You can combine multiple packs or explore our Standard and Advanced Implementation services if you’re looking for more flexibility or customization.
Our team will be happy to guide you through the best option.
Odoo Community is the free, open-source version of Odoo. It includes essential business modules and does not charge per user, allowing companies to create as many users as they need.
Solutto offers hosting services exclusively for Odoo Community, which is the only paid component when working with this edition. Our hosting plans include access to all standard Community modules, with no user-based licensing fees.
Odoo Enterprise, on the other hand, is a commercial subscription managed directly by Odoo. It includes all Community features plus advanced tools, mobile app, and cloud hosting. With Enterprise, clients pay a monthly or annual fee per user, along with additional charges based on cloud storage usage.
Absolutely. This is a modular foundation.
No. While each pack includes industry suggestions, they’re designed for common SME processes across sectors.
Read the descriptions or Schedule a Free Consultation; we’ll help you select the best fit based on your processes and goals.
Yes. We can bundle and phase packs based on your priorities and timelines.
Yes. We include functional training so your team can confidently use the system from day one.
No, but we offer discounted Support Packs (10% off when bundled) to ensure continuity and peace of mind post-launch.
Quick-Start Packs are rapid, affordable, and focused. If your project needs custom workflows, integrations, or multiple companies, we recommend our full implementation services.
This package covers standard Inventory, Purchase and Sales workflows using Odoo’s out-of-the-box functionality. It includes basic configuration and training for up to three (3) users. The package does not include custom development, third-party integrations, or advanced Enterprise features.
Data import is not performed by our team; however, we provide clients with standard import templates and guidance to facilitate the process.
For more advanced needs, including custom workflows or broader team onboarding, clients may opt for our Standard Implementation Plan.